INTERSOS is an independent humanitarian organization that assists the victims of natural disasters, armed conflicts and exclusion. Its activities are based on the principles of solidarity, justice, human dignity, equality of rights and opportunities, respect for diversity and coexistence, paying special attention to the most vulnerable people.
Terms of reference
Job Title: HR coordinator
Code: SR-28-10203
Duty station: Kabul
Starting date: 15/07/2026
Contract duration: 6 months (renewable)
Reporting to: Head of Support Services
Functional Supervisor: Regional HR Coordinator
Supervision of: HR manager
Type of Duty Station: Non-family duty station
General context of the project
Afghanistan continues to face one of the most complex and protracted humanitarian and public health crises globally, shaped by decades of conflict, economic contraction, climate shocks, and large-scale population movements. The cumulative effect of these stressors has significantly weakened the health system, leaving large segments of the population without reliable access to essential services. Nearly 21 million people are estimated to require humanitarian assistance, with 6.6 million targeted for health services, while approximately 37% of health facilities are non-functional. In 2025 alone, the closure of over 422 health facilities disrupted access to care for an estimated 3 million people, further deepening inequities in access to essential health services (WHO Health Emergency Appeal, 2026).
Taken together, Afghanistan’s health context is characterized by deep structural inequities, persistent service delivery gaps, and significant barriers to access and utilization. Maternal and child health, routine immunization, and polio eradication are intrinsically linked within this environment. Increasing immunization coverage and reducing zero-dose prevalence will depend not only on vaccine delivery but also on restoring consistent, community-level access to integrated, gender-sensitive primary health care services that are responsive to the realities of Afghanistan’s most vulnerable populations.
With the project funded by Gates Foundation, INTERSOS will implement a rapid, scalable Routine Immunization Acceleration (RIA) intervention designed for flexible deployment across any province or district in Afghanistan where a confirmed polio case is reported or where significant routine immunization gaps are identified. The intervention is structured as a time-bound surge-response mechanism, capable of being activated within a lead time of less than four weeks following outbreak confirmation, in alignment with national outbreak response priorities and the broader polio eradication strategy
General purpose of the position
Define and implement HR strategy according to the Mission’s objectives and INTERSOS human resources vision and values. Ensuring the HR capacity required and facilitating learning & development actions at mission level, to ensure the adequate structure and skills are in place to meet the mission goal.
Supervise the aspects of the National Staff’s management, the definition of policies and strategies and the development in order to build up the career strategy and possibilities of expatriation.
Work in close collaboration with the mission HR Manager ensuring that INTERSOS act a responsible employer in the mission, supporting the proper management of HR across the board and accountable of ensuring proper HR administration processes, compliance with HR policies and local labour law for International and National Staffs.
Main responsibilities and tasks:
Strategy
- Lead the designing and implementation of the HR strategy to meet mission’s programmatic needs and support the designing of the country strategy plan and HR Forecast and Budgeting
- In coordination with the relevant departments, lead the designing of the Mission structure, organigram and management lines, in accordance with Intersos standard organigram
- Is accountable to develop and updating HR policies, processes and systems to support the achievement of the mission’s goals and to ensure the missions with the capacities and competencies needed, in the short, mid and long term (recruitment, remuneration, management and learning development plans)
- Ensure standard HR processes throughout the country offices and lead the development of HR procedures
- Guarantee support to the line managers and staffs for any change of local legal requirements and regulations
- Contribute to the development of the budget for project proposals to ensure consistency and finance compliance
- Liaise with INGOs, local stakeholders for HR dossiers
HR policies, procedures and reporting
- Formulate, maintain and update human resource management policies for the mission and ensure that standard HR processes are implemented across country offices
- Is responsible for the design, update and implementation of the salary grid in line with the standard Function Grid. Update it on regular basis with the support of the Area HR Coordinator
- Lead the HR team to ensure the implementation of a regular on-boarding process for National Staffs (personnel documents, archive, induction, orientation, etc.)
- Ensure that all contracts (i.e. employment, service, secondment and consultancies) adequately comply with INTERSOS policies, national laws and donors requirements
- Guarantee that personnel archive is kept in order and updated
- Reports on HR indicators to Country management team and managers in order to feed decision making, planning and fine tuning of mission’s and projects’ strategies
- Accountable to provide the auditor’s requests for HR dossiers for National Staff.
Recruitment
- Is accountable to ensure a punctual, smooth and regular recruitment process, according to the Recruitment Policy and local Labour Law
- Supervise the HR team to ensure the identification of best local recruitment channels according to the needs, access and objectives of the mission and define the recruitment strategy based on the analysis of the local labour market with the objective of recruiting professionals and people with potentials to develop within the mission
- Ensure a good knowledge of the labour market (profiles available, qualifications, peculiarities of the context, etc.)
Management of National Staffs
- In collaboration with Head of Mission, ensuring behavioral misconduct of National Staff are adressed and relevant measures taken in accordance with Intersos policies, Humanitarian principles and local labor lawis in charge of managing disciplinary measures . Liaise with the Area HR Coordinator for behavioural misconduct of International Staff
- Lead the HR team in ensuring support to coordinators/supervisors/activity managers in the performance management process (IRP) and guarantee that National Staffs are properly and regularly evaluated
- Provide advisory support to line managers and SMT on all HR aspects·(team management, conflict management, stress early detection, communication, meetings…)
- Support the creation and maintenance of a positive work environment and facilitate the resolution of conflicts among staffs looking for a viable solution in case a direct intervention is not possible
- Make sure that cases linked to behavioral issues are prevented, detected and managed. Monitor and foster the duty of care and promote initiatives for staffs well-being
- Is accountable for the compensation and benefits policy for National Staff ensuring regular benchmark with other INGOs and actors in the country
- Is accountable for ensuring that the payroll process is regular, punctual and in line with national law
- Ensure that the Mission has a valid legal agreement/contract with a local law firm/lawyer for all the HR matters
- Provide support and technical supervision of the HR team and coach and mentor them
Learning and development
- Plan and conduct internal HR workshops and trainings for national staffs according to organisational needs
- Support the Personnel Development Coordinator (PDC) in rolling-out the Learning and Development policy for International and National Staffs
- Lead the HR team in monitoring and proposing learning opportunities and ensure a proper track of trainings attended
Management of International Staffs
- Support the Area HRCO and HoM in disseminating HR policies for International Staff
- Ensure that International Staff receive regular and continuous support from the HR Coordinator through regular one-to-one meetings
- Ensure that all International Staff participate in the Internal Review Performance process and provide support in case of need
- Ensure the implementation of a regular onboarding process for International Staffs (personnel documents, archive, induction, orientation, etc.)
- Ensure that International Staff receive adequate support on HR administrative matters (leaves, exiting process, work permit, timesheet, appraisal, Tax payment)
- In collaboration with Area HR Coordinator ensure the proper end of assignment, debriefing and capitalization of experiences
- Under the supervision of the HoM and Area HR Coordinator contribute to the prevention, detection and management of international staff’s misconduct
- In collaboration with the liaison team provide support to International Staff for the issue of VISA, work and residence permits ensuring the respect of national law
- Support the Head of Mission in the recruitment process of international staff
Representation
- In collaboration with the legal advisor is responsible to liaise with national and legal authorities on HR matters
- Participate in HR fora and working groups
Accountability and safeguarding
- In collaboration with the Area HR Coordinator is responsible for the safeguarding of the staffs implementing measures to protect the health, well-being and human rights of individuals
- Ensure that the management of the staffs is in line with INTERSOS Safeguarding Framework and Internal Regulation and INTERSOS standard
- Support the Internal Audit and PSEA Referent for any investigation that may occur in the mission
- Liaise and follow-up with MEAL department for any HR complaint
- Accountable that duty of care obligations are met for both International and National staff
Required profile and experience:
- Essential degree in Psychology, International Relations, Political Science,Economics.
- Master in HR Management desirable
- Essential 4 years’ experience in HR Management with at least 2 in HR managerial positions in humanitarian contexts with INGOs.
- Previous experience in managing investigations is considered an asset
- Previous experience in Afghanistan is considered an asset
- Essential computer literacy (word, excel and internet)
- Fluent written and spoken English
- Strategic vision
- Leadership
- Team building and cooperation
- Ability to work in multicultural environment
- Non-discriminatory attitude
- Active listening and empathy
- Behavioural flexibility and stress management
- Commitment to INTERSOS and Humanitarian principles
- Knowledge of Prevention of Sexual Abuse & Exploitation principle
General conditions and benefits:
- Salary range: 12 - 3.690€ - 4.245€ monthly gross
- Accommodation: Shared Guesthouse
- R&R: 10 days of psycho-physical recovery every 8 weeks + 1000$ allowance + free plane ticket to country of residency (or equivalent) and back to the mission
- Annual Leave: 2.5 days per month
- Medical insurance for the staff
- Transportation and visa: Round-trip flights. For missions lasting at least 9 months, an additional flight ticket to the Country of residence and return to the mission will also be provided.
- Induction: one week of online induction before the deployment
HOW TO APPLY:
Interested candidates are invited to apply following the link below:
Please note that our application process is made of 3 quick steps: register (including your name, email, password and citizenship), sign-up and apply by attaching your CV in PDF format. Through the platform, candidates will be able to track their applications’ history with INTERSOS.
Please also mention the name, position and contact details of at least three references: two line managers and one HR referent. Family members are to be excluded.
Only short-listed candidates will be contacted for the first interview.
